AI customer-service agent · website · Messenger · WhatsApp · phone
Nuurq is one AI agent that learns from what you already have — your menu, price list, policies, product sheets — and answers your customers on your website, Facebook Messenger, WhatsApp and the phone. It takes orders and bookings into an inbox you control, and it runs on your own Claude API key.
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When it is live, this frame holds the real Nuurq agent — not a recording.
What it does
One agent, trained on your own material, present wherever a customer turns up — and honest about what it does not know.
Website chat, Facebook Messenger — the inbox and the comments on your posts — WhatsApp messages and calls, and phone calls. Same knowledge, same tone, same inbox. When a question needs a person, it says so and hands over with the conversation attached.
PDF, Word, Excel, CSV, HTML, plain text — and images. A photo of a menu or a handwritten price list is read with vision, tables and all. Upload once; the agent cites the document it answered from.
Products, quantities, dates and the customer's details land in an inbox you fulfil from. Prices come from your own data — the agent never invents a price, a delivery charge or a stock level.
A returning customer is recognised across conversations and channels, so nobody repeats their address, their usual order or what they asked last week.
English, Bengali, Spanish and more. It answers in the language the customer writes in and switches when they switch — one agent for a bilingual shop, not two.
Full transcripts with outcomes, and a dashboard that shows volume, channels, outcomes and the questions people ask most — so you know what your customers want before they tell you.
Anything from your files or from a visitor is treated as data, never as instructions. Every reply is checked before it is sent: no leaked instructions, no pretending to be human, no promises it has no right to make.
Paste your Anthropic key once. AI usage is billed by Anthropic to you, at their rates, with nothing added — you see the cost and you control it. The plan pays for the software.
A white-label dashboard with your name and logo for the team that runs it, on plans that include it. Your customers see your business; your staff see your brand.
How it works
Create your account and paste the API key from your Anthropic console. It is encrypted at rest, never shown again, and used only to answer your customers — Anthropic bills that usage straight to you.
Menu, price list, policies, FAQs, product sheets — as PDF, Word, Excel, CSV or a photo. Watch each file move through parsing, chunking and indexing on your dashboard; the moment it reads ready, the agent knows it.
Add the snippet below and the chat opens on every page of your site. Messenger, WhatsApp and phone connect from the dashboard on plans that include them.
<script src="https://nuurq.com/widget/embed.js" data-origin="https://nuurq.com" data-business-id="YOUR-KEY" data-text-only="true" defer></script>Pricing
Every plan runs on your own Anthropic API key.
See it answer your customers before you pay anything.
50 conversations / month3 documents10 MB storage1 seatWebsite chat
For one shop or clinic that wants its website to answer 24/7.
500 conversations / month20 documents100 MB storage2 seatsWebsite chat
Answer on your website, Facebook Page and WhatsApp from one agent.
2,500 conversations / month100 documents500 MB storage5 seatsWebsite chat, Messenger, WhatsApp
High volume, phone calls, and your own brand on the dashboard.
10,000 conversations / month500 documents2 GB storage15 seatsWebsite chat, Messenger, WhatsApp, Phone & voice
Dedicated deployment on your own servers, with your own database.
Unlimited conversations / monthUnlimited documentsUnlimited storageUnlimited seatsWebsite chat, Messenger, WhatsApp, Phone & voice
Prices in USD. Plans are invoiced and activated by us once payment arrives.
Questions
Yes. Every account runs on its own Anthropic API key. You create the key in your Anthropic console, paste it once into Nuurq, and from then on Anthropic bills your usage straight to you, at their published rates, with nothing added by us.
That is deliberate: you can see exactly what your customers' conversations cost, set your own spending limit at Anthropic, and revoke the key whenever you like. The key is encrypted at rest and is never shown again, not even to you.
Your Anthropic usage, billed by Anthropic. The plan covers the software: conversations, channels, knowledge storage and team seats. Website chat, Messenger and WhatsApp messaging need nothing else.
Phone and voice channels also need a telephone number and speech services from their providers, at the providers' rates. We tell you what is needed before you switch a channel on.
Yes. It captures orders — the products, the quantities, the customer's details — and booking requests into an inbox in your dashboard, and tells the customer what happens next. You fulfil from the inbox; nothing is written into your other systems.
Prices come from your own catalogue or documents. The agent never invents a price, a delivery charge or a stock level; when it cannot confirm a figure it says so and leaves the amount for you to confirm.
Every conversation on every channel is kept as a full transcript with its outcome. The dashboard shows volume, outcomes, channels and the questions people ask most, over the period you choose, and the live calls as they happen.
Website chat with one line of code, Facebook Messenger including replies to comments on your Page's posts, WhatsApp messages and WhatsApp calls, and phone calls. The same agent, the same knowledge and the same inbox behind all of them. Which channels your account includes depends on the plan — see the plan cards.
Yes, at any time, from the dashboard. Your plan stays active until the end of the period you have paid for. Your API key is yours to revoke at Anthropic whenever you wish.
It depends on the deployment. Nuurq can run on our servers or on yours, with your own database. Ask us and we will tell you exactly where this deployment runs and what that means for you. Customer messages are sent to Anthropic to generate replies, under your own agreement with them.
It is built for that audience. Everything retrieved from your files and everything a visitor types is treated as data, never as instructions. Actions with consequences — placing an order, making a booking — are governed by a tool policy with per-conversation limits.
Every reply is checked before it is sent: it cannot claim to be human, repeat its own instructions, leak your keys, or make a binding promise such as a refund it has no authority to give. No system is unbreakable, which is why every conversation is on record for you to read.