Pricing
Nuurq plans cover the software — conversations, channels, knowledge and seats. AI usage is billed by Anthropic to your own API key, so you always see what it costs and nothing is marked up.
See it answer your customers before you pay anything.
50 conversations / month3 documents10 MB storage1 seatWebsite chat
For one shop or clinic that wants its website to answer 24/7.
500 conversations / month20 documents100 MB storage2 seatsWebsite chat
Answer on your website, Facebook Page and WhatsApp from one agent.
2,500 conversations / month100 documents500 MB storage5 seatsWebsite chat, Messenger, WhatsApp
High volume, phone calls, and your own brand on the dashboard.
10,000 conversations / month500 documents2 GB storage15 seatsWebsite chat, Messenger, WhatsApp, Phone & voice
Dedicated deployment on your own servers, with your own database.
Unlimited conversations / monthUnlimited documentsUnlimited storageUnlimited seatsWebsite chat, Messenger, WhatsApp, Phone & voice
Prices in USD. Plans are invoiced and activated by us once payment arrives.
Side by side
| Limit | Free trial | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|---|
| Conversations a month | 50 conversations | 500 conversations | 2,500 conversations | 10,000 conversations | Unlimited |
| Knowledge documents | 3 documents | 20 documents | 100 documents | 500 documents | Unlimited |
| Knowledge storage | 10 MB | 100 MB | 500 MB | 2 GB | Unlimited |
| Team seats | 1 seat | 2 seats | 5 seats | 15 seats | Unlimited |
| Channels | Website chat | Website chat | Website chat, Messenger, WhatsApp | Website chat, Messenger, WhatsApp, Phone & voice | Website chat, Messenger, WhatsApp, Phone & voice |
Questions
Yes. Every account runs on its own Anthropic API key. You create the key in your Anthropic console, paste it once into Nuurq, and from then on Anthropic bills your usage straight to you, at their published rates, with nothing added by us.
That is deliberate: you can see exactly what your customers' conversations cost, set your own spending limit at Anthropic, and revoke the key whenever you like. The key is encrypted at rest and is never shown again, not even to you.
Your Anthropic usage, billed by Anthropic. The plan covers the software: conversations, channels, knowledge storage and team seats. Website chat, Messenger and WhatsApp messaging need nothing else.
Phone and voice channels also need a telephone number and speech services from their providers, at the providers' rates. We tell you what is needed before you switch a channel on.
Yes. It captures orders — the products, the quantities, the customer's details — and booking requests into an inbox in your dashboard, and tells the customer what happens next. You fulfil from the inbox; nothing is written into your other systems.
Prices come from your own catalogue or documents. The agent never invents a price, a delivery charge or a stock level; when it cannot confirm a figure it says so and leaves the amount for you to confirm.
Every conversation on every channel is kept as a full transcript with its outcome. The dashboard shows volume, outcomes, channels and the questions people ask most, over the period you choose, and the live calls as they happen.
Website chat with one line of code, Facebook Messenger including replies to comments on your Page's posts, WhatsApp messages and WhatsApp calls, and phone calls. The same agent, the same knowledge and the same inbox behind all of them. Which channels your account includes depends on the plan — see the plan cards.
Yes, at any time, from the dashboard. Your plan stays active until the end of the period you have paid for. Your API key is yours to revoke at Anthropic whenever you wish.
It depends on the deployment. Nuurq can run on our servers or on yours, with your own database. Ask us and we will tell you exactly where this deployment runs and what that means for you. Customer messages are sent to Anthropic to generate replies, under your own agreement with them.
It is built for that audience. Everything retrieved from your files and everything a visitor types is treated as data, never as instructions. Actions with consequences — placing an order, making a booking — are governed by a tool policy with per-conversation limits.
Every reply is checked before it is sent: it cannot claim to be human, repeat its own instructions, leak your keys, or make a binding promise such as a refund it has no authority to give. No system is unbreakable, which is why every conversation is on record for you to read.
